No review gating
Review gating is in direct violation of Google's policy, and you risk getting your GBP suspended.
Review gating
Job done
How would you rate us?
4 to 5 stars
Google review link
1 to 3 stars
Private feedback form
Never reaches Google
Review Management For Contractors
- Improve your rankings on Google Maps with more reviews
- Build more trust with leads and close more deals
We handle the review collection process, so you can focus on growing your business.
Learn more about how our review management process fits into our overall SEO playbook, and how we apply it to grow your business.
Google Maps
1 Your Business New review today
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5-star review for Your BusinessJosie said "I highly recommend them. The crew was on time, super professional and cleaned up after themselves. Great work"
New 5-star review!Marcus left Your Business a great review!
5-star review for Your BusinessRenee said "The new AC is so quiet and the house finally stays cool. Easy to work with from start to finish"
Review collection needs to be done right
When it comes to ranking on Google Maps, review consistency and recency matter more than volume.
That means that you can beat companies that have thousands of reviews, but got lazy in the recent months.
Now we know that review collection is an operationally heavy process. You have to train your techs with the right SOPs for review collection.
This is where we share the responsibility with you.
Our clients get a full SOP for on-site review collection: the same one used by 8-figure contractors I've worked with.
And then we handle any reviews that were missed on-site. Our core KPI is review collection rate, which is:
Review collection rate =
This gets you a steady, consistent stream of reviews each month, which is key to growing and maintaining your map rankings
Review collection sounds simple, but it isn't
- Your techs don't follow through with review collection
- Customers say they'll leave a review, then never do
- Automated text from review software, or copy / paste messages gets ignored
- Your team isn't consistent with review collection
- Review collection is operationally heavy, and you don't have the time to manage it daily
Hear from other business owners
"We do solid work, customers tell us all the time how happy they are. But Google reviews? Maybe 1 out of every 20 customers actually leaves one."
"Every single time, its the exact same thing: "Oh yeah, totally, ill do that tonight!" And then...nada."
"No matter how many times I do it, I always feel awkward asking for reviews at the end of a job. You just spent 6 hours sweating in someone's crawlspace and now you're supposed to pitch them on going to Google?"
"It is possibly the single most frustrating part of my entire business."
How our Review Velocity Engine works
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01
Send us your customer list
That's your past customers, plus every new job from here on. An export from your job software is fine, and so is a spreadsheet.
There's no software for you to learn or log in to. Our team does the work.
Customer list
- Bathroom remodelNew job
- Shower installNew job
- Kitchen remodelPast customer
- Tile flooringPast customer
- Water heaterPast customer
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02
Drip review collection
Like I said, review consistency and recency matter more than volume (velocity).
We pace outreach, and we reach out to both your past and most recent customers.
This month's outreach
Past customersNew jobs
MonTueWedThuFri
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03
A real person types every message
Every text comes from a real person on our team.
This is our secret. People can tell when a text is automated or if it comes from AI. Highly personalized, human written messages drive higher review collection rates
Hey Dana! This is Sam from Your Business. Mike replaced your water heater last week, is that right?
Just wanted to see if everything is working well so far?
Yes! Hot water is great, thank you
So glad to hear it! Btw, a review would mean a lot to us as a small business. Could I send you the link?
Sure!
Review Your Business on GoogleGoogle Maps
5-star review for Your BusinessDana said "Mike was on time, explained everything and the new water heater works great. Would hire again" -
04 (Bonus)
Catch unsatisfied customers early
Any unresolved issues found by our Review Velocity Engine go straight to your team for follow-ups.
Hey Jason! This is Sam from Your Business. Our team serviced your heat pump on Tuesday, is that right?
Just wanted to see if everything is working well so far?
Working great, but the techs were supposed to come back to replace a bracket and a gasket. Haven't heard from anyone yet
So sorry those parts were missed! I'll have our team call you to get that taken care of. What's a good time to reach you?
Follow upFollow-up needed: Jason T.To your CSR: heat pump service. A bracket and a gasket still need replacing. Review ask paused until it's fixed.
Learn more about how our review management process fits into our overall SEO playbook, and how we apply it to grow your business.
Our review collection is compliant with Google's policy
Google is strict about how you ask for reviews. In 2024 it blocked or removed over 240 million reviews that broke its review collection policy
We follow the two rules that matter most, to ensure we do not impact your GBP negatively.
No incentives
Offering incentives for review is in direct violation of Google's policy, and you risk getting your GBP suspended.
Incentives
Thanks again for choosing Your Business!
Leave us a review and get 15% off your next AC repair
Review Your Business on GoogleGoogle Maps
Our Approach vs Generic Review Automation Software
Review automation software Our Review Velocity Engine
Who writes the texts AI / fixed template An actual human. Highly personalized
Review gating Yes (some software solutions are specifically designed to do this) - this is in direct violation of Google's policy No review gating
Success rate Low collection success rate Our average client collects 5-star reviews from 1 out of every 5 responsive customers from old jobs. Newer, more recent jobs have review collection rates as high as 33% (1 out of 3).*
Works with your CSR Doesn't tell you when someone may be unhappy with your service We surface any open loops or follow-ups needed with the homeowner, so your customers are more satisfied, and stay with you longer
Operations Managing software is painful 100% done for you, with full support from our team
*This is not a guarantee. It depends on the quality of service you provide.
Learn more about how our review management process fits into our overall SEO playbook, and how we apply it to grow your business.
Frequently asked questions
01How many reviews should I expect?
On average, 1 out of 5 (~20%) of the customers we talk to leave a review
02Can you connect directly with our CRM?
We can connect directly with Housecall Pro, Jobber, and other CRMs with API access. ServiceTitan integration is not available today.
03How often do you text my customers?
By default we will only ask your customers once, with no follow-ups. This lowers review collection rates, but minimizes the risk you get a negative review instead.
If your priority is to maximize reviews, we have the option to follow up once or twice after the initial message.
04What about customers who already left a review?
We'll look at who has already reviewed your business, and we will not text them.
05Can you keep bad reviews off Google?
No, and be careful of anyone who says they can. Blocking or filtering reviews is against Google's policy.
06Will this get my profile flagged?
We make sure that our review collection process follows Google's policy.
We do not Review Gate, nor do we offer incentives for leaving a review.
07Will it annoy my customers?
We have a proven script that minimizes the chances of that.
08Does this mean my technicians no longer have to collect reviews on-site?
Review collection success rate is highest right after the job is completed, so we still recommend your technicians collect reviews.
We give our clients detailed SOPs on best practices to maximize review collection on-site. Our review velocity engine is NOT meant to replace on-site review collection entirely
09What does it cost?
Review collection is part of our Local SEO package. Our Local SEO package starts at $1,595, and may vary depending on the size of your business, scope of SEO, and how many GBP profiles you have.